This Tuesday afternoon BBVA is a trend because several users expressed their annoyance on social networks after the application of the banking institution was offline. Doing a query on TweetReach found that the last hundred related posts recorded a reach of over 180k accounts , as well as exposure of over 219k impressions. Meanwhile, on the phone number list DownDetector site there is also a follow-up of the failure report, in its information it is indicated that the complaints began around noon and continue to rise. The main problems reported by users are: login failure (51 percent), App (43 percent), website (5 percent).According to their heat map, the faults are found nationwide, but in Mexico City, Guadalajara, Querétaro and the area surrounding Monterrey.
the areas where a higher load is identified. Unlike other failures, it seems that the BBVA team reacted quickly, at least on social networks, where a large number of responses to dissatisfied customers can be found. This is an excellent public relations and customer service initiative, although the problem has not really been solved, the phone number list user feels heard and is certain that a response to the failure is being sought. The customer service problem. As we mentioned at the beginning of the note, it is not the first time that BBVA's digital banking service has been down in Mexico. In fact, as indicated by Downdetector, the last three failures of the brand in the digital field were recorded in a period of only two weeks.
May 29, as well as June 5 and 6. But, between April 18 and May 4, three other failures were recorded. Although the institution's app has received the title of best mobile solution for digital banking on more than one occasion, the phone number list most recent was last year, according to the Global Mobile Banking Benchmark 2019 , certainly its intermittents reveal that there is still much what to work on the part of the 'traditional' bank because, on the other hand, the Fintech usually have more stable solutions. If problems like the one reported with BBVA on Tuesday afternoon are not resolved, traditional banks may start to lose competitiveness as customers start looking for more reliable alternatives.